Please read these Terms & Conditions carefully before using the 11php platform. By registering an account or placing any wager, you agree to be bound by the terms set out below.
Players must be at least 21 years of age and physically located in an authorized jurisdiction within the Philippines to open and use an 11php account.
All transactions at 11php are conducted in Philippine Peso via approved payment channels including GCash, Maya, BPI, BDO, and Metrobank. All deposit and withdrawal requests are subject to verification.
All bonuses and promotions at 11php are subject to specific wagering requirements, time limits, and game restrictions as detailed in the individual promotion terms at the time of offer.
Each player may hold only one 11php account. Players are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account.
11php provides deposit limits, session timers, and self-exclusion tools. Players who believe they may have a gambling problem are encouraged to use these tools or contact support immediately.
Fraud, collusion, use of automated betting systems, and any form of cheating are strictly prohibited. 11php reserves the right to void wagers, suspend accounts, and withhold funds where prohibited conduct is detected.
Important Notice: These Terms & Conditions govern the relationship between you and 11php. By accessing, registering on, or using any part of the 11php platform at 11php.vip, you confirm that you have read, understood, and agree to be legally bound by these terms in their entirety. If you do not agree, you must not use the 11php platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 11php ("11php," "we," "us," or "our"), the operator of the online gambling platform accessible at 11php.vip ("the Platform"). These Terms govern your access to and use of the Platform, including all games, betting services, payment features, promotional offers, and customer support services provided therein.
By completing the registration process on the 11php Platform, clicking "I Agree" or any equivalent acceptance mechanism, depositing funds, or placing any wager, you conclusively indicate your acceptance of these Terms. These Terms should be read in conjunction with the 11php Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
11php reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform. Continued use of the 11php Platform following the posting of revised Terms constitutes your acceptance of such changes.
Access to and use of the 11php Platform is strictly restricted to individuals who are at least twenty-one (21) years of age. This minimum age requirement is established in accordance with Philippine gambling laws and regulations. 11php is committed to preventing underage gambling and implements strict age verification procedures during the registration process.
By registering at 11php, you warrant that you are at least 21 years old and consent to 11php requesting government-issued identity documentation at any time to verify your age and identity.
The 11php Platform is operated and intended for use by residents of the Republic of the Philippines. Players must be physically located within an authorized territory at the time of registration and when placing wagers. It is the Player's sole responsibility to ensure that their use of the Platform is lawful in their jurisdiction. 11php makes no representation that use of the Platform is legal in all locations.
You agree to provide accurate, complete, and current information during the registration process, including your full legal name as it appears on a valid Philippine government-issued ID, date of birth, residential address, and active Philippine mobile number. You further agree to maintain and promptly update this information as necessary. 11php reserves the right to request verification documents at any time and to suspend accounts pending verification.
Each individual player is permitted to hold only one (1) active account on the 11php Platform. The operation of multiple accounts by a single player ("duplicate accounts") is strictly prohibited and may result in the immediate suspension of all associated accounts, forfeiture of balances, and permanent ban from the Platform without prior notice.
You are solely responsible for maintaining the confidentiality and security of your 11php login credentials, including your username and password. You agree not to share your account credentials with any third party and to immediately notify 11php customer support if you suspect unauthorized access to your account. 11php will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
In accordance with anti-money laundering ("AML") obligations and applicable Philippine regulations, 11php implements a Know Your Customer ("KYC") verification process. Players may be required to submit copies of a valid government-issued photo ID (e.g., Philippine Passport, SSS ID, PhilHealth ID, Voter's ID, or Driver's License), proof of address, and proof of payment method. Withdrawal requests may be held pending completion of KYC verification.
You may request the closure of your 11php account at any time by contacting customer support. Upon closure, any remaining balance in your account (subject to applicable bonus wagering requirements) will be returned to your verified payment method. 11php reserves the right to close any account at its sole discretion, particularly where the account has been used in violation of these Terms.
11php accepts deposits and processes withdrawals exclusively through the following approved payment channels: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, InstaPay, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), Metrobank, and 7-Eleven CLiQQ. All transactions are denominated in Philippine Peso (PHP / ₱). 11php reserves the right to add or remove approved payment channels without prior notice.
All deposits are subject to a minimum deposit amount as specified on the Platform's deposit page. Deposits are credited to your 11php account balance upon confirmation from the relevant payment provider. 11php does not charge fees on standard deposits, though your bank or e-wallet provider may impose their own transaction fees. Players are responsible for any such third-party fees.
Withdrawals are processed to the same payment method used for deposit where technically feasible. All withdrawal requests are subject to identity verification and may be subject to processing times depending on the chosen method. GCash and Maya withdrawals for verified accounts are typically processed within a few minutes to a few hours; bank transfers to BPI, BDO, or Metrobank are typically processed within the same business day, subject to banking hours and holiday schedules in the Philippines.
11php reserves the right to request additional documentation before processing any withdrawal. Withdrawals may be delayed or declined if the associated account has incomplete KYC verification, active bonus wagering requirements, or if there is a reasonable suspicion of fraudulent activity.
An account is considered dormant after twelve (12) consecutive months of inactivity (i.e., no login, deposit, or wager activity). 11php may charge a monthly administrative fee of ₱100 on dormant accounts to cover maintenance costs. Players will be notified before any such fee is applied. Once an account balance reaches zero, the account may be closed at 11php's discretion.
All bonuses, free spins, cashback offers, and other promotional incentives offered by 11php are subject to specific terms and conditions applicable to each individual promotion. These terms are published on the relevant promotion page and are incorporated into these Terms by reference. In the event of a conflict between a specific promotion's terms and these Terms, the specific promotion's terms shall prevail with respect to that promotion.
Most bonuses offered by 11php are subject to wagering requirements ("rollover requirements"), which specify the total value of wagers that must be placed before bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements, applicable games, minimum odds, and time limits are specified in each promotion's individual terms. Wagers placed on games that are excluded from a promotion's wagering requirements will not count toward satisfying those requirements.
11php reserves the right to void bonuses, withhold winnings, and suspend accounts where it determines, in its sole discretion, that a player has engaged in bonus abuse, including but not limited to: exploiting promotional errors, using multiple accounts to claim the same bonus, placing opposing bets to minimize risk while satisfying wagering requirements, or any other strategy designed to exploit promotional offers without genuine gaming intent.
Unless stated otherwise in the specific promotion terms, the maximum withdrawal amount attributable to a bonus win is five (5) times the value of the bonus received. Any winnings in excess of this cap will be forfeited upon withdrawal.
All games available on the 11php Platform are operated by licensed third-party software providers. The rules governing each individual game are determined by the respective game provider and are accessible within each game interface. 11php does not modify game rules, RNG systems, or payout percentages. Return to Player (RTP) percentages for all games are certified by the respective providers.
All wagers placed on the 11php Platform are final once confirmed. 11php will not reverse, cancel, or refund a confirmed wager except in the event of a verified technical error attributable to the Platform. In the event of a technical failure during a game round, the round may be voided and stakes returned to the player's account at 11php's discretion. Players who experience technical issues during a game should contact support immediately and retain any relevant screenshots or records.
Minimum and maximum bet limits apply to all games and are specified within each game interface. 11php reserves the right to adjust bet limits at any time. Bets that exceed applicable limits at the time of placement may be voided, with stakes returned to the player's account.
The following conduct is strictly prohibited on the 11php Platform and may result in immediate account suspension, forfeiture of balances, and legal action where appropriate:
Where 11php determines that a player has engaged in prohibited conduct, it may, without limiting any other remedies available to it: immediately suspend or permanently close the player's account; void all pending and settled wagers during the period of prohibited conduct; withhold and forfeit any balance or winnings in the account; and report the conduct to relevant authorities including PAGCOR and Philippine law enforcement agencies.
11php is committed to promoting responsible gambling practices and player wellbeing. The Platform provides a range of tools to assist players in managing their gambling behavior, including:
Players who believe they or someone they know may have a problem with gambling are encouraged to seek assistance. 11php urges affected players to contact professional support organizations and to make use of the self-exclusion and limit-setting tools available on the Platform. Information on responsible gaming resources is available on the 11php Responsible Gaming page.
Age Restriction: The 11php Platform is strictly for players aged 21 years and above. If you are aware of any underage individual attempting to use the Platform, please contact 11php support immediately.
All content on the 11php Platform, including but not limited to trademarks, logos, game interfaces, software, text, graphics, images, audio, and video ("Platform Content"), is the property of 11php or its respective licensors and is protected by applicable intellectual property laws of the Philippines and international conventions.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, reverse-engineer, create derivative works from, or commercially exploit any Platform Content without the prior written consent of 11php or the applicable licensor.
The 11php Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, 11php disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11php does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. 11php shall not be liable for any loss of data, loss of profits, loss of opportunity, or any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, even if 11php has been advised of the possibility of such damages.
In all cases, 11php's aggregate liability to any player for any cause of action shall not exceed the total amount of funds deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit 11php's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited by applicable Philippine law.
11php collects and processes personal data in accordance with its Privacy Policy, which is available on the Platform and is incorporated into these Terms by reference. By registering on the 11php Platform, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy.
11php implements industry-standard technical and organizational security measures to protect player data, including 256-bit SSL encryption for all data transmissions. 11php does not sell or otherwise transfer player personal data to third parties for marketing purposes without explicit consent, except as required by applicable Philippine law or as necessary to operate the Platform (e.g., sharing data with payment processors for transaction processing).
11php reserves the right to amend, modify, or replace these Terms at any time at its sole discretion. Material amendments will be communicated to registered players via the email address associated with their account and/or via a prominent notice displayed on the Platform for a reasonable period prior to the effective date of the change.
Your continued use of the 11php Platform following notification of any amendment constitutes your acceptance of the amended Terms. If you do not agree with any amendment, your sole remedy is to stop using the Platform and close your account in accordance with the account closure procedure described in Section 3.3.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws provisions.
In the event of any dispute between you and 11php arising from or in connection with these Terms or your use of the Platform, the parties agree to attempt to resolve the dispute amicably in the first instance. If a dispute cannot be resolved amicably within thirty (30) days of one party notifying the other of the dispute, the parties agree to submit the dispute to the exclusive jurisdiction of the appropriate courts of the Philippines.
Notwithstanding the foregoing, 11php reserves the right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights or to enforce any obligation owed to it under these Terms.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the 11php Platform, please contact our customer support team:
11php Customer Support
Email: [email protected]
Live Chat: Available 24/7 via the Platform
Support hours: 24 hours a day, 7 days a week, 365 days a year including Philippine public holidays
We will endeavor to respond to all customer queries within twenty-four (24) hours of receipt. Complex complaints may require additional time to investigate and resolve. 11php is committed to fair, transparent, and timely resolution of all player concerns.
Now that you've reviewed the 11php Terms & Conditions, you have a clear picture of how the platform operates and what to expect. Slots, live casino, sports betting — all in Philippine Peso, all via GCash, all on a regulated platform.
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